Your Role
This role combines a builder’s mindset with operational ownership and hands-on execution to drive growth and operational excellence. You own core operations, lead or contribute to cross-functional initiatives, design new processes and automate them – leveraging data, AI, and modern tooling where it creates real impact. We need someone who can turn complexity into clarity and manual tasks into AI-assisted, automated, and scalable systems, building the technical and operational backbone that allows every team to scale smarter, faster, and more efficiently with AI-enabled workflows.
WHAT YOU'LL DOAct as an Efficiency Architect: Systematically audit processes across Marketing, Sales & Account Management, Product, Support and People to identify where time or leverage is wasted – and implement AI, automation, or process improvements to fix it.
Build tools and no/low-code solutions: Design and deploy automated workflows using no/low-code platforms (e.g. Make, n8n, Gumloop). You act as the bridge between technical and non-technical teams, building tools that allow all functions to work autonomously.
Drive AI & support efficiency: Improve AI-enabled solutions and evaluations for internal systems and support functions (e.g., auto-ticketing, system validation).
Own Core Operations & Stakeholder Management: Take end-to-end ownership of critical workflows, including the active steering of our external Call Center. You act as their primary strategic partner to ensure service quality, while simultaneously redesigning internal processes to reduce manual touchpoints by 80%.
Data & Visibility: Build the monitoring and KPI frameworks that give Leadership visibility into the engine room (e.g. Call Center performance) without requiring manual reporting.
Everyone is Welcome
At Neuraum, differences are celebrated. No matter your background, what you look like, where you come from or where you're going, we're delighted if you stop by. We're proud to have built a place where everyone is welcome, so please don't let anything hold you back. If you see a role that piques your interest, apply and we'll take it from there together.
How to Apply
Are you curious and want to find out more? Then we should talk! Apply with your CV or LinkedIn Profile. If you have any questions, please contact our recruiter Vicki at vicki.schilling-kormesch@neuraum.com or have a look at our website www.neuraum.com
About us
Neuraum: Shaping the Future of Building for a Better Life
At Neuraum, we are on a mission to transform one of the most significant and emotional journeys a person can take: building their own home. What started in 2015 with the acquisition of
Fertighaus.de has evolved into Germany and Austria’s leading
360° platform for home building. Today, we operate a powerhouse portfolio of portals – including
Bauen.de,
Massivhaus.de, and
Einfamilienhaus.de – helping hundreds of thousands of people turn their "someday" into reality every month.
The Best of Both Worlds: Our ambition didn't stop at market leadership. Now as a key part of the AVIV Group – one of the world’s largest digital real estate tech players – we have entered a new chapter of growth. By managing the private home-building sectors for giants like Immowelt.de and Immonet.de, we combine the agile, entrepreneurial spirit of a dedicated venture with the massive reach and resources of a global network of 2,000+ colleagues across six countries.
Why Join Us? The desire for a home of one's own has never been stronger, and the market is evolving faster than ever. At Neuraum, you’ll join a team of experienced professionals who are passionate about using technology to solve real-world problems. We work in an environment that is high-impact and collaborative, yet deeply committed to sustainability and a healthy work-life balance.
